PC Technician
Job Description
Starting wage up to:$17.50/hr with exp.
Calling all Foodies! Don’t romaine calm, Busch’s is HIRING! Do you love food, fun and people? Are you looking for growth, development and excellent wages? We could make the perfect pear!
Our industry is ever changing and we are looking for individuals who are passionate about food and people. We are a family-owned, Michigan based company that is heavily rooted in the communities we serve. Busch’s offers its employees benefits such as employee discounts, medical benefits including dental and optical, 401K with company match (restrictions apply) and even tuition reimbursement for qualifying students!
Specific Accountabilities:
- Field incoming requests to the Service Desk via both telephone and e-mail.
- Track, document, resolve, and escalate technical incidents and problems.
- Provide problem-solving solutions to minimize disruptions to store and corporate operations.
- Facilitate polling/posting as scheduled for timely transfer of data to all network systems.
- Reinforce SLAs to manage end-user expectations.
- Troubleshoot and set-up lane and self-scan equipment, APs, hubs, and switches, scanning and receiving guns, store and corporate workstations, printers, scanners and fax machines.
- Perform preventive maintenance and repair of POS, PC workstations and scanning guns.
- Assist with store server set-ups.
- Set-up and troubleshoot RTI software, telephones, OMNI units and time clocks.
- Perform back-ups and data integrity tasks.
- Set-up and troubleshoot Windows, XP, 2010.
- Set-up and maintain active directory users and groups.
- Generate and submit various reports timely.
- Verify product deliveries and ship equipment.
- Service and support all POS systems.
- Transfer equipment, install and repair hardware/software and help with physical inventory.
- Ensure accurate and efficient installation of hardware/software.
- Maintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
Skills & Requirements
Requirements:
- Associates degree in Computer Science or related field.
- A+ certification preferred.
- Minimum 2 years technical support experience.
- Experience with Busch’s POS front-end/POS systems preferred.
- Proficient organization and planning skills, to manage multiple deadlines and projects.
- Proficient communication and interpersonal skills, including written, verbal and listening skills.
- Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.
- Knowledge of Networking, Server Support, Desktop Computing, Windows XP, 2003, 2007, 2010
- Strong analytical, problem solving and decision making skills.
- Able to travel between stores on any scheduled day.
Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.