Assistant Manager of Collections
The Assistant Manager of Collections is responsible for assisting the manager in leading the Solutions team and providing both an excellent team member and member experience. Coaches and provides team member development opportunities. Assists with coordinating and monitoring all aspects of collection department, BSA compliance and fraud functions of organization. Assist with activities that include delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. Collaborate with Solutions Manager for determination of legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.
What's in it for you?
- UMCU offers generous medical, dental, vision, 401k, short and long term disability, parental leave and plenty of amazing perks! OUr benefits program is hard to beat!
- Plenty of paid time off including personal time, sick, vacation and even give back time to volunteer in the community...you even get your birthday off!
- Tuition reimbursement and a student loan debt repayment program
- Be part of a fast growing organization that gives back to the community it serves
- UMCU was recently name one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces
What will you be doing in this role?
- Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
- Assists in planning and managing all aspects of the department. Performs the duties of any department team member when necessary
- Creates a team environment that facilitates engagement and team member participation
- Assists manager with training, development and performance of team members
- Assists with conducting team meetings
- Assist in serving as the liaison with attorneys, auto repossession agencies, collection agencies and bankruptcy courts and Foreclosure
- Assists in working directly with third-party mortgage service providers to monitor and resolve delinquent mortgage accounts. With Solutions Manager, evaluates and approves loss mitigation options from third-party loan providers
- Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed.
- Reviews, makes recommendations, and implements improvements in Solutions, BSA and fraud areas.
- Assists with creating, maintaining, and implementing collection, security and fraud, and BSA related procedures and policies.
- Monitors department performance with metrics, statistics and analysis and recommends adjustments as necessary
- Prepares statistical and operational reports as needed
- Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
- Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events. Onboarding new team members as needed.
- Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
- Other duties as assigned
What will you need for the role?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
- Minimum of 2 years’ experience in a financial institution is preferred
- Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
- Strong verbal and written communication skills
- Must be a team player and possess a high energy “can do” attitude
What will the physical and work environment demands be?
- The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
- While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision