Dispatch Specialist

Dispatchers receive and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel. Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical, fire and law enforcement emergencies, Dispatchers provide pre-arrival and post-dispatch instructions to callers. Dispatchers use various computer programs and equipment throughout their shift to enter and access information. Dispatchers respond to requests from officers for information including, but not limited to; officer safety cautions, criminal histories, driving records, prior contacts, locations, and other information. Dispatchers are expected to operate equipment, and obtain and maintain certifications, to access various law enforcement systems for that information.